Twilight Technical Support Advisor

From 29th January 2021, you can find your dream job in our vacancies offer provided by Confidential Agency. For example you can find there a job from location Hampshire, Southampton, United Kingdom functional area Call Centre / CustomerService, position Twilight Technical Support Advisor.

Description Vacancy

Job position:
Twilight Technical Support Advisor
Call Centre / CustomerService
Employment type:
Start date:
212852158 (

Job description


As a Twilight Technical Support Advisor, you will answer a range of technical enquires on products purchased by the customer. You will respond to these enquires via telephone, email and webchat.

Responsibilities of the Twilight Technical Support Advisor:

* Respond to customer calls and emails in a timely manner within the required performance targets of the department

* Investigate customer's problems, providing quality, accurate and factual replies; escalating customer queries as required

* Consistently maximize work output

* Continually improve knowledge of the technologies developed by The Company

* Identify growing problems and bring these to the attention of a Team Manager

* Promoting clear communications between The Company and its customers

* Propose knowledge support articles for all members of the team to use

Candidate requirements:

* Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function

* Excellent level of spoken and written English

* A good telephone manner with the ability to adapt your response to the technical level of the customer

* Qualified to GCSE level or equivalent

* An interest in gadgets and technology are a definite advantage

The Twilight Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk or Gaming.

As a Twilight Technical Support Advisor, you'll be required to work: Monday- Friday 12:00PM- 8:00PM with 1Hour for lunch. During initial training you must be available to work 08:30AM- 5:30PM, Free parking is provided. The salary for the role is £19,500 with the view to increase with progression. A great list of benefits are also given.

If this sounds like you, please click apply

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