Technical Support Advisor

From 29th January 2021, you can find your dream job in our vacancies offer provided by Confidential Agency. For example you can find there a job from location Hampshire, Southampton, United Kingdom functional area Call Centre / CustomerService, position Technical Support Advisor.

Description Vacancy

Job position:
Technical Support Advisor
Call Centre / CustomerService
Employment type:
Start date:
212851808 (

Job description

As a Technical Support Advisor, your role will involve offering support of a technical nature, to customers with queries regarding their purchases.

Duties for the Technical Support Advisor:

* Respond to customer calls and emails in a timely manner within the required performance targets of the department.

* Investigate customer's problems, providing quality, accurate and factual replies; escalating customer queries as required.

* Consistently maximize work output

* Continually improve knowledge of the technologies developed by The Company

* Identify growing problems and bring these to the attention of a Team Manager

* Promoting clear communications between The Company and its customers.

* Propose knowledge support articles for all members of the team to use.

Candidate Competencies:

* Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.

* Excellent level of spoken and written English

* A good telephone manner with the ability to adapt your response to the technical level of the customer

* Qualified to GCSE level or equivalent.

* An interest in gadgets and technology are a definite advantage

The Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk or 1st Line Support

The role for the Technical Support Advisor in Totton is a full-time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £19,500 with scope for increase over time.

If this sounds like you, please click apply

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