From 6th October 2021, you can find your dream job in our vacancies offer provided by Laing O' Rourke Agency. For example you can find there a job from location Kent, Dartford, United Kingdom functional area Engineering, position Business Process Optimisation and Customer Journey Lead.
Business process optimisation and customer journey lead
Laing O'Rourke has set ambitious targets to transform its business, leveraging lean and agile delivery methods to drive efficiency across all modes of operation. To support this initiative the Group Executive Committee has established a new business entity within the technical function, responsible for the creation and maintenance of digital products to provide transparency and accountability to the program and ultimately realize the huge potential that lies across the construction industry. The group will be led by the newly appointed Group Director of Technology and Digital and will have the full support under a matrixed structure with engineering, research and development, information technology and our global business development and operations teams.
A big part of this change is fostering a culture of trust, truth and transparency supported by inclusion, sustainability and wellbeing of our employees. The successful candidate will be an action-oriented driving force for change within the organization; they will be expected to engage with a broad set of stakeholders and subject matter experts across multiple disciplines, build strong relationships across the group and help lead the organization.
Business process optimisation and customer Journey lead will be primarily responsible to improve our customer journey as well as transforming our products and services using next-gen IT operating model.
The specific responsibilities include:
The ideal candidate will have: strong characteristics of rigor; demonstrate creative and innovative thinking; be pragmatic, empathetic, customer and service oriented; possess clear and effective communication skills; have the ability to take a stand, make and receive feedback, provide solutions; is result oriented and has the ability to make decisions and be held accountable for those decisions.
Construction Industry experience is desirable but not mandatory.
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.
Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it.
Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
Diversity & Sustainability:
We value and care about difference at Laing O'Rourke and believe a diverse team drives innovation.
We are a global multicultural business committed to the inclusion of all employees, enabling everyone to feel accepted, respected & valued for being themselves.
We have set out far-reaching global sustainability targets including a commitment to achieve equal numbers of men and women amongst our global staff by 2033. For more information, please visit:
We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email